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Privacy Policy

Last updated: November 2025 

At From Freya, your privacy matters to us. 
We believe in transparency, honesty, and protecting your personal data with the same care we put into every handmade and pre-loved piece we offer. 
This Privacy Policy explains how we collect, use and protect your personal information when you visit or make a purchase from www.fromfreya.org (“the Site”). 

1. Personal Information We Collect 

When you visit our Site, we automatically collect certain information about your device and browsing activity. This may include: 

  • Your web browser, IP address and time zone 
  • Pages or products you view
  • How you found our Site (for example, via a search engine or a social media link)
  • Information about how you interact with our Site 

We call this Device Information.  
We collect this data using:

  • Cookies – small data files stored on your device 
    You can learn more about cookies and how to disable them at www.allaboutcookies.org
  • Log Files – which track actions on the site and collect data like IP address, browser type and referring/exit pages.
  • Web beacons/tags/pixels – small electronic files that help us understand how you browse our Site.

2. Order Information  

When you make a purchase or attempt to make a purchase, we collect certain personal details from you, including:

  • Your name 
  • Billing and shipping address 
  • Email address 
  • Phone number 

We refer to this as Order Information. 
Your payment details are securely processed by our third-party payment providers (such as PayPal or Stripe).  
From Freya does not collect or store any payment card information directly on our servers.

3. How We Use Your Information  

We use the information we collect to:

  • Fulfill and manage your orders (including shipping, returns, and refunds) 
  • Communicate with you about your order or any service you request 
  • Screen orders for fraud or suspicious activity 
  • Improve and personalize your shopping experience on our Site 
  • Send updates, offers or news if you’ve opted in to our newsletter  

We only use your personal data for purposes that are legitimate, transparent, and necessary to deliver our services to you. 

4. Sharing Your Information 

We respect your privacy and will never sell or rent your personal information.
However, we may share data with trusted service providers who help us run our business – for example:

  • WooCommerce, which powers our online store 
  • Google Analytics, which helps us understand how visitors use our Site 
  • Payment processors, such as PayPal or Stripe, to complete secure transactions 

Each of these partners is carefully vetted to ensure they meet strict data protection standards and GDPR compliance.

You can read more about Google’s privacy policy here:   and opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

We may also share information if required to comply with legal obligations or lawful requests.

5. Email Communication

We use email to keep in touch with you – whether it’s confirming your order, sending updates, or sharing special offers. 
There are two types of emails you may receive:

  • Transactional emails – sent automatically when you make a purchase or request a service (these cannot be unsubscribed from, as they’re necessary for your order). 
  • Marketing emails – sent only if you’ve actively opted in to receive them. You can unsubscribe at any time by clicking the link at the bottom of our mails or by contacting us at unsubscribe@fromfreya.org

6. Your Rights

If you’re a UK or EU resident, you have the right to:

  • Access the personal data we hold about you 
  • Request correction or deletion of your data 
  • Withdraw consent for marketing communications
  • Request a copy of your data in a portable format 

To exercise any of these rights, please contact us at privacy@fromfreya.org

7. Data Retention

We retain your order information for our records unless and until you request deletion, or as required by law (for example, for accounting or tax purposes).  

8. Cookies 

Our Site uses cookies to make your browsing experience smoother and to help us understand how our visitors use the website. 
You can manage or disable cookies at any time through your browser settings. However, please note that disabling cookies may affect the functionality of certain parts of the Site.  

9. Data Security

We take your data protection seriously. 
We use secure servers, encryption, and restricted access to ensure your personal information remains safe from loss, misuse or unauthorized access. 

10. Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or legal obligations. 
Any updates will be posted on this page with the revised date noted below. 
Last updated: November 2025

11. Contact Us

If you have any questions about this Privacy Policy, or if you wish to make a request regarding your personal data, please contact us at: privacy@fromfreya.org

From Freya is built on trust, transparency and care – values that guide how we treat both our community and your data.