At From Freya, every piece tells a story – and we truly hope that the one you’ve chosen feels just right for you. However, if for any reason it’s not the perfect fit, you have 14 days from the date of delivery to request a return for a full refund.
To be eligible for a return:
- Your item must be in the same condition that you received it.
- The original label or tag must still be attached.
- The item must be unworn, unwashed, and undamaged.
Please note that customized or made-to-order items are non-refundable, as these pieces are created specifically for you.
To request a return, please email us at return@fromfreya.org, within 14 days of receiving your order.
In your email, include:
- Your order number
- The item(s) you wish to return
- A brief reason for the return (optional, but it helps us improve!)
Once your return request is approved, we’ll send you the return address and detailed instructions.
You’ll be responsible for covering your own shipping costs when returning your item.
We strongly recommend using a tracked postage service with delivery confirmation, as we cannot be held responsible for items lost in transit.
Return shipping costs are non-refundable.
We respect your privacy and will never sell or rent your personal information.
However, we may share daOnce we receive your returned item, we’ll inspect it and notify you via email of the approval or rejection of your refund.
If your return is approved, your refund will be processed within 7 working days and automatically credited to your original method of payment.
Please allow some additional time for your bank or card issuer to process the refund.
ta with trusted service providers who help us run our business – for example:
- WooCommerce, which powers our online store
- Google Analytics, which helps us understand how visitors use our Site
- Payment processors, such as PayPal or Stripe, to complete secure transactions
Each of these partners is carefully vetted to ensure they meet strict data protection standards and GDPR compliance.
You can read more about Google’s privacy policy here: https://www.google.com/policies/privacy/ and opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may also share information if required to comply with legal obligations or lawful requests.
The following items cannot be returned or refunded:
- Customized or made-to-order pieces
- Gift cards
- Items marked as final sale
At this time, we do not offer direct exchanges.
If you wish to exchange an item, please return it for a refund and place a new order for the desired product.
We’re here to help. If you have any questions about your order, returns or sizing, please reach out to us at customersupport@fromfreya.org – we’ll get back to you as soon as possible.
Thank you for shopping sustainably and giving pre-loved and handmade pieces a second life! Every purchase helps us fund vital perinatal research and build a conscious and transparent fashion community.
